Privacy Policy

This Privacy Policy applies to information collected through:

• Our website
• Our web applications
• Our software
• User accounts
• Company or organization accounts
• Customer dashboards
• Mobile applications, where applicable
• Customer support
• Email communications
• Subscription and billing processes
• Product-related communications
• Other services that link to this Privacy Policy

This Privacy Policy does not necessarily apply to third-party websites, applications, or services that we do not control.

The information we collect depends on how you interact with our website and Service. We may collect the following categories of information.

2.1 Account Information

Your information is needed to continue, but we do not retain or store the data you provide.

• Full name
• Email address
• Phone number
• Password or authentication information
• Company name
• Job title
• Account type
• Account preferences
• Communication preferences
• Time zone
• Other registration information

You may be able to create an individual account or an account on behalf of a company or organization.

When a business or organization creates an account, we may collect information about the organization.

This may include:

• Company name
• Business contact information
• Organization size
• Departments
• Teams
• Employee information
• Administrator information
• Account configuration
• Subscription information
• User roles
• Permission settings

The information collected may vary depending on the features used by the organization.

A company or organization using our Service may provide information about its employees, contractors, team members, or other authorized users.

Depending on the customer's configuration and the features used, this information may include:

• Name
• Email address
• Employee or user ID
• Job title
• Department
• Team
• Work-related profile information
• Activity information
• Performance information
• Productivity-related information
• Work history
• Reports
• Performance metrics
• Account status
• User permissions
• Other information provided or generated through the Service

The organization using our Service generally determines what employee information is collected and how it is used.

Our platform may process information related to work activity, performance, productivity, and use of supported features.

Depending on the features enabled by the customer, this may include information such as:

• Activity records
• Work-related events
• Performance metrics
• Productivity indicators
• Usage information
• Task-related information
• Performance history
• Reports
• Dashboard information
• System-generated metrics
• Other work-related information

The exact information collected depends on the customer's selected features and configuration.

We do not claim that every available feature is enabled for every customer.

When you access our website or Service, we may automatically collect technical information.

This may include:

• IP address
• Browser type
• Browser version
• Operating system
• Device type
• Device information
• Screen information
• Language settings
• Time zone
• Login information
• Session information
• Referring website
• General location information derived from technical data
• Error logs
• Security logs
• Diagnostic information

We may use this information to operate, secure, maintain, and improve the Service.

We may collect information about how users interact with our website and Service.

This may include:

• Pages visited
• Features used
• Dashboard interactions
• Login activity
• Session duration
• General navigation patterns
• Settings selected
• Errors encountered
• Service performance information
• General product usage

Usage information helps us understand how our Service is being used and identify areas for improvement.

If you purchase a subscription, we may collect information related to your transaction.

This may include:

• Billing name
• Billing address
• Subscription plan
• Payment status
• Transaction information
• Invoice information
• Payment method information

Payments may be processed by third-party payment providers.

Where payment processing is handled by a third party, we may not directly receive or store complete payment card information.

The applicable payment provider may process payment information according to its own privacy policy and terms.

You may voluntarily provide information when you:

• Create an account
• Contact customer support
• Submit a form
• Request information
• Subscribe to our services
• Configure an organization
• Add users
• Add employees
• Submit feedback
• Participate in surveys
• Communicate with us
• Report a technical problem
• Contact us regarding privacy or security

We use information provided to us for the purposes described in this Privacy Policy.

We may use information we collect for purposes including:

Providing the Service We use information to create accounts, operate dashboards, provide features, manage users, process activity information, and deliver our services.

Account Management We may use information to:

• Create accounts
• Authenticate users
• Manage permissions
• Maintain user profiles
• Manage organizations
• Provide account support

Billing We may use information to process subscriptions, invoices, payments, renewals, and account-related billing matters.

Security We may process information to:

• Protect accounts
• Detect suspicious activity
• Prevent fraud
• Investigate security incidents
• Protect our infrastructure
• Maintain system integrity

Customer Support We may use information to respond to questions, troubleshoot problems, and provide technical assistance.

Product Improvement We may analyze certain usage information to understand how our Service performs and how we can improve our products.

Communications We may send service-related communications, including:

• Account notifications
• Security alerts
• Billing notifications
• Product updates
• Important service announcements
• Customer support communications

Where required, we will obtain appropriate permission for marketing communications.

Legal Compliance We may process or disclose information when reasonably necessary to comply with applicable laws, regulations, legal proceedings, or lawful requests.

When a company or organization uses our Service to monitor or manage employees, that organization generally determines:

• What information is collected
• Which employees are included
• Which monitoring features are enabled
• Why information is collected
• Who can access information
• How information is used
• How long information is retained

In these circumstances, the organization may be responsible for determining its legal obligations under applicable privacy, employment, labor, and data protection laws.

Organizations using the Service are responsible for complying with applicable laws regarding employee and user information.

Depending on the jurisdiction, customers may need to:

• Provide employee notices
• Obtain consent where legally required
• Establish a lawful basis for processing
• Maintain appropriate privacy policies
• Limit monitoring to appropriate purposes
• Provide access to personal information where required
• Respond to employee privacy requests
• Follow applicable workplace monitoring requirements
• Maintain appropriate retention policies

Customers should obtain professional legal advice where necessary.

Where applicable privacy laws require a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract
• Legitimate interests
• Consent
• Compliance with legal obligations
• Protection of our rights and security
• Other lawful grounds permitted by applicable law

The appropriate legal basis depends on the nature of the information and the purpose of processing.

We may share information in limited circumstances.

Service Providers We may use third-party providers to help us operate our business and Service.

These providers may support:

• Cloud hosting
• Data storage
• Payment processing
• Authentication
• Security
• Analytics
• Customer support
• Email delivery
• Infrastructure
• Software integrations
• Monitoring and error detection

Service providers may access information only as reasonably necessary to perform services for us, subject to applicable agreements.

Customer Organizations If you use our Service through an organization, authorized administrators and users of that organization may be able to access information associated with your account according to the organization's settings and permissions.

Legal Requirements We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Comply with legal processes
• Protect our rights
• Protect users
• Investigate fraud
• Address security incidents
• Enforce our agreements

Business Transactions Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

Our Service may integrate with third-party platforms and applications.

When you connect a third-party service, that provider may receive information according to your authorization and its own policies.

We are not responsible for the privacy practices, security, availability, or content of third-party services.

You should review the privacy policies of third-party providers before connecting or using their services.

15.1 AI Features (Bring Your Own Key)

Our optional AI features only work when an organization administrator connects an AI provider (such as OpenAI, Anthropic, Google, Groq, or another OpenAI-compatible service) using the organization's own API key.

When a member uses an AI feature, the content needed for that request - for example task titles, descriptions, comments, project task lists, member names, and the project's priorities, sizes, and labels - is sent to the connected provider under the organization's account and is processed according to that provider's own terms and privacy policy.

We store the API key encrypted, never display it after it is saved, and only use it to fulfil AI requests made by members of that organization. We record the number of AI requests and tokens used, but we do not store the content of AI prompts or responses unless a user chooses to save a result into the Service.

Organization administrators control which AI features are enabled and which members may use them, and can disconnect the provider at any time.

We use cookies and similar technologies to operate and improve our website and Service.

These technologies may be used for:

• Authentication
• Security
• Remembering preferences
• Analytics
• Website functionality
• Performance monitoring
• Marketing where applicable

For more information, please review our Cookie Policy.

We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include appropriate access controls, authentication mechanisms, monitoring, encryption where appropriate, and other safeguards.

However, no online service can guarantee absolute security.

You are also responsible for protecting your account credentials and controlling access to your organization.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention may depend on:

• The type of information
• The purpose for which it was collected
• Customer requirements
• Account status
• Legal obligations
• Security requirements
• Dispute resolution
• Contractual obligations

When information is no longer required, we may delete, anonymize, or otherwise dispose of it according to our applicable retention practices.

If you close your account or your subscription ends, certain information may become unavailable.

Customer Data may be deleted according to applicable retention and deletion procedures.

Where available, customers should export information they need before closing their account.

We may retain certain information where necessary for:

• Legal compliance
• Fraud prevention
• Security
• Accounting
• Dispute resolution
• Enforcement of agreements
• Other legitimate business purposes

Depending on where our customers, employees, service providers, and infrastructure are located, information may be processed or stored in countries other than the country where you live.

Where applicable law requires safeguards for international transfers, we will use appropriate mechanisms to support such transfers.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion
• Request restriction of processing
• Object to certain processing
• Request data portability
• Withdraw consent where applicable
• Request information about processing
• Lodge a complaint with an applicable privacy authority

These rights may be subject to legal limitations.

If you want to exercise a privacy right, you may contact us using the contact information provided below.

We may need to verify your identity before completing certain requests.

If your information is processed through an organization that uses our Service, you may also need to contact that organization because it may control the information and determine how it is used.

If your employer uses our Service to collect or monitor information about your work activity, your employer may be responsible for responding to your privacy request.

For example, if you want to understand why your employer is collecting certain information, you may need to contact your employer or organization's privacy or HR department.

Where taskrely is legally responsible for responding directly, we will handle the request according to applicable law.

Our Service is intended for businesses, organizations, and professional users and is not intended for individuals under 16 years of age.

We do not knowingly collect personal information from individuals under 16 where such collection is prohibited by applicable law. If we become aware that an individual under 16 has provided personal information through the Service in violation of these Terms or applicable law, we will take reasonable steps to address the situation.

If you believe that an individual under 16 has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

We may send marketing communications where permitted by applicable law.

These may include:

• Product announcements
• Service updates
• Educational information
• Promotional communications
• Company news

You may unsubscribe from promotional communications by using the unsubscribe option included in applicable communications.

Even if you opt out of marketing communications, we may continue to send important transactional or service-related communications.

Some browsers and devices provide privacy signals or "Do Not Track" settings.

The way these signals are handled may depend on applicable laws and technical standards.

Where required by applicable law, we will honor legally recognized privacy signals.

Although we implement reasonable safeguards, no system is completely immune from security incidents.

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident.

Where legally required, we may notify affected customers, individuals, regulators, or other relevant parties.

We may update this Privacy Policy from time to time.

Changes may be made because of:

• Changes to our Service
• Changes to our data practices
• Changes to technology
• Changes to legal requirements
• Changes to business operations

When appropriate, we may provide notice of material changes.

The updated policy will include a revised "Last Updated" date.

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us.

TaskRely

Privacy Email: support@taskrely.com

Website: https://taskrely.com

Address: Available upon request via support@taskrely.com.

By using our website or Service, you acknowledge that you have had an opportunity to review this Privacy Policy.

If you do not agree with the practices described in this Privacy Policy, you should discontinue use of the Service where applicable.

Taskrely is committed to handling information responsibly and taking reasonable steps to protect the information entrusted to us.