Terms of Service

Taskrely provides a software-as-a-service platform designed to help individuals, businesses, organizations, managers, and authorized administrators manage and review work-related employee or user activity and performance information.

Depending on your subscription plan and the features available to your account, the Service may allow you to:

• Create an individual or company account
• Create an organization or workspace
• Add employees, team members, or other authorized users
• Create teams or departments
• Manage employee and user profiles
• Assign roles and permissions
• Track supported work-related activities
• Review performance information
• View productivity-related information
• Monitor available activity metrics
• Generate reports
• Review individual or team performance
• Access dashboards and analytics
• Configure account and organization settings
• Manage subscriptions and billing
• Export certain information
• Connect supported third-party services
• Use other features made available through the Service

The exact features available to you may depend on your subscription plan, account configuration, technical limitations, integrations, and product version. We may add, modify, improve, suspend, or discontinue features from time to time.

In order to use the Service you must be at least 16 years of age and capable of concluding contracts with us. If you are using the Service representing a business, company or other organization you declare by using it that you are duly authorized to accept these Terms of Service and manage the account for that organization.

You must not use the Service if:

• You are under 16 years of age
• Applicable law prevents you from using the Service
• Your use of the Service would breach any other agreement
• Your use could infringe or violate the rights of another person or organization
• You plan to use the Service for unlawful monitoring, tracking, or surveillance
• You intend to disrupt, damage, bypass, or compromise the security or operation of the Service

By accessing or using the Service, you confirm that you meet the applicable age and eligibility requirements and that all information you provide to us is truthful, accurate, and current.

Certain features of our Service require you to create an account. When creating an account, you agree to provide accurate, complete, and current information.

This may include:

• Your name
• Email address
• Company information
• Contact information
• Account credentials
• Billing information
• Organization information
• Other information requested during registration

You are responsible for keeping your account information accurate and updated. We may rely on the information associated with an account when communicating with the account owner or authorized administrator.

You are responsible for protecting your account credentials.

You should:

• Use a strong password
• Keep login information confidential
• Limit access to authorized individuals
• Review administrator permissions regularly
• Notify us of suspected unauthorized access
• Log out of shared devices when appropriate

You must not knowingly allow unauthorized individuals to access your account. You are responsible for activities conducted through your account unless the activity resulted from circumstances for which you are not legally responsible.

Businesses and organizations may create an account and establish a workspace for their employees or users. An authorized administrator may be able to:

• Add employees
• Add team members
• Create departments
• Create teams
• Assign roles
• Set permissions
• View available activity information
• Review performance information
• Generate reports
• Manage organization settings
• Manage billing
• Remove users
• Configure available features

The organization is responsible for determining which individuals are authorized to access the organization's account and information. The organization is also responsible for ensuring that its use of the Service complies with applicable laws.

Our Service may provide tools that allow customers to collect, review, organize, or analyze employee or user activity and performance information.

Because monitoring laws vary between countries, states, provinces, industries, and workplaces, the customer is solely responsible for determining whether its use of any monitoring feature is lawful.

You are responsible for understanding and complying with applicable:

• Privacy laws
• Data protection laws
• Employment laws
• Labor laws
• Workplace monitoring requirements
• Surveillance laws
• Notice requirements
• Consent requirements
• Industry-specific requirements

You must not configure or use the Service in a way that violates applicable law. Taskrely provides technology and does not determine whether a particular monitoring activity is legally permitted in your jurisdiction.

Where required by applicable law, customers are responsible for informing employees, contractors, users, or other individuals that their information or activity may be collected or processed.

Depending on the customer's location and use of the Service, this may include providing information about:

• What information is collected
• What activity is monitored
• Why information is collected
• How information is used
• Who can access the information
• How long information is retained
• Whether information is shared
• Applicable rights and choices

Where consent is legally required, the customer is responsible for obtaining and documenting the appropriate consent.

By using the Service, Customers may submit a range of customer data including, but not limited to, employee/user data, activity/performance records, documents/reports, configurations, and other business data etc.Customer shall be the sole owner of its Customer Data and taskrely shall not claim any rights over it.

You are licensing taskrely with minimum rights that are needed to host store process deliver secure, display or otherwise manage the Customer Data within the scope that is reasonable to perform or deliver the Service and meet our commitments in these Terms and other applicable agreements.You are personally liable for checking that you have full ownership and proper authorization to provide Customer Data to us.

You are responsible for the accuracy and legality of information you submit to the Service. We do not guarantee that information entered by you, your employees, users, administrators, integrations, or other sources will always be accurate, complete, or current.

You should review important information before using it for significant business, employment, financial, or operational decisions.

Performance metrics, activity records, productivity information reports analytics, scores, or other information can be provided by the Service.This information should be considered as a means for the customer to review the work-related activity.But, the information can definitely not be taken to be a complete or a correct assessment of an employee's performance conduct productivity, ability, or value to a company.

Different factors may influence the information given in the Service.Custodians are still obligated to make the necessary human judgment and take into account other situations before making decisions about employment or business.

You are solely responsible for employment-related decisions made using information obtained through the Service. This may include decisions relating to:

• Hiring
• Promotion
• Compensation
• Performance reviews
• Disciplinary action
• Termination
• Scheduling
• Workforce management
• Other employment decisions

You should ensure that such decisions comply with applicable employment, privacy, labor, and anti-discrimination laws.

[Taskrely] does not make employment decisions on your behalf.

The Service may allow account administrators to assign different roles and permissions. You are responsible for determining which users should have access to particular information or features.

Administrators should regularly review account permissions and remove access when a user no longer requires it. We are not responsible for information accessed by an authorized account user where the access resulted from permissions configured by the customer.

Certain features of the Service require a paid subscription. Subscription plans may differ based on factors such as:

• Number of employees
• Number of users
• Number of administrators
• Available features
• Usage limits
• Storage
• Reporting functionality
• Subscription period
• Other plan-specific limitations

The features and limitations applicable to your account will be determined by the plan you select.

You agree to pay all the subscription fees that apply to the plan you have chosen.

Our website, the Service, the order form or the agreement in question may show the prices during the checkout process.

The fees will be charged in accordance with the billing period that is chosen at the time of buying, unless some other statement is made.

It is your duty to give correct billing details.

Payments may be processed by Taskrely or an authorized third-party payment provider. You authorize the applicable payment provider to charge your selected payment method for amounts due under your subscription.

If a payment fails, we may attempt to process the payment again or restrict access to certain paid features until payment is successfully completed.

Where automatic renewal is enabled, your subscription may automatically renew at the end of the applicable billing period. You authorize the applicable payment provider to charge the renewal fee using your payment method.

You may cancel future renewal according to the cancellation process available through your account or applicable subscription terms.

Cancellation generally affects future billing and does not automatically create a refund for previously paid fees unless otherwise stated or required by law.

We may provide free trials, limited plans, promotional access, demonstrations, or other temporary access to certain features. The duration, limitations, and eligibility requirements may vary. We may modify or discontinue promotional offers at any time.

Where a trial automatically converts to a paid subscription, the applicable conversion terms will be presented before or during registration where required.

Refunds are subject to our applicable Refund and Cancellation Policy and any mandatory rights provided by applicable law. Unless otherwise stated, fees already paid may be non-refundable.

Additional refund conditions may apply to specific subscription plans, promotional offers, annual subscriptions, or customized agreements.

You agree to use the Service responsibly and lawfully. You must not use the Service to:

• Violate applicable laws or regulations
• Violate privacy rights
• Conduct unlawful surveillance
• Collect information without appropriate authorization
• Harass, threaten, or intimidate individuals
• Engage in unlawful discrimination
• Commit fraud
• Impersonate another person
• Gain unauthorized access
• Attempt to access another customer's account or data
• Upload malicious code
• Introduce viruses or harmful software
• Interfere with Service availability
• Circumvent security measures
• Circumvent subscription limits
• Reverse engineer the Service where prohibited by law
• Copy or reproduce the Service without authorization
• Resell the Service without our permission
• Use automated systems to abuse the Service
• Attempt to discover or exploit security vulnerabilities without authorization

We may investigate suspected violations and take appropriate action.

Customers are responsible for their use of the Service and for the actions of users associated with their account. You are responsible for:

• Configuring your account correctly
• Managing users
• Managing employee information
• Assigning appropriate permissions
• Protecting account credentials
• Providing required notices
• Obtaining required permissions or consent
• Complying with applicable laws
• Using monitoring features appropriately
• Reviewing performance information responsibly
• Maintaining appropriate internal policies
• Maintaining appropriate records
• Exporting information you need before account termination

All rights, title, and interest in the Service and its underlying technology belong to taskrely or its licensors. This includes, where applicable:

• Software
• Source code
• Platform architecture
• Website design
• User interface
• Graphics
• Logos
• Trademarks
• Documentation
• Reports and templates created by us
• Platform functionality
• Proprietary technology

Except as expressly permitted by these Terms, you may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the Service.

You retain ownership of trademarks, logos, documents, and other materials you provide to us. You grant us permission to use such materials only as reasonably necessary to provide the Service, support your account, or fulfill our contractual obligations.

We will not claim ownership of your Customer Data or trademarks merely because you use them through the Service.

Our Service may support integrations with third-party applications, platforms, or services. Third-party integrations may require you to authorize access to certain information.

Your use of a third-party service is subject to that provider's terms and privacy policy. We are not responsible for:

• Third-party service availability
• Third-party security practices
• Third-party data processing
• Changes made by third-party providers
• Third-party outages
• Third-party functionality

If a third-party provider changes or discontinues an integration, related functionality within our Service may be affected.

AI features. Our optional AI features run on an AI provider that your organization connects with its own API key. You are responsible for your agreement with that provider, including its fees, usage limits, and acceptable-use rules, and for making sure you are permitted to send your Customer Data to it. By connecting a provider, you authorize us to send the content needed for each AI request to that provider on your behalf.

AI-generated content may be inaccurate, incomplete, or unsuitable, and is provided as a suggestion only. Nothing generated by AI is saved to your workspace unless a user reviews and accepts it, and you are responsible for reviewing AI output before relying on it. AI output must not be used as the sole basis for any employment decision.

We will make reasonable efforts to keep the Service available. However, we do not guarantee that the Service will always be:

• Available
• Uninterrupted
• Error-free
• Completely secure
• Compatible with every device
• Free from delays

The Service may occasionally be unavailable because of maintenance, upgrades, technical problems, infrastructure failures, security incidents, third-party services, internet problems, or circumstances outside our reasonable control.

We may perform maintenance, upgrades, security updates, bug fixes, and other technical work. Some maintenance may temporarily affect access to the Service. We may also release new features or modify existing features. Where reasonably practical, we may provide notice of significant planned maintenance.

We use reasonable technical and organizational measures designed to protect information processed through our Service. However, no online system can guarantee complete protection against every possible security threat. Customers are responsible for maintaining appropriate security practices on their side.

If you believe your account or information has been accessed without authorization, you should contact us promptly.

We may retain information for as long as reasonably necessary to:

• Provide the Service
• Maintain account functionality
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Maintain security
• Prevent fraud or abuse
• Maintain necessary business records

After account termination, Customer Data may be deleted according to our applicable retention practices. Where export functionality is available, customers are responsible for exporting information they need before terminating their account.

Certain information may remain in backups for a reasonable period before being permanently deleted.

Each party may receive confidential information from the other party. Each party agrees to take reasonable steps to protect confidential information and use it only for appropriate purposes.

Confidential information may be disclosed where:

• Required by law
• Necessary to provide the Service
• Authorized by the other party
• Required to protect security or legal rights
• Disclosed to authorized service providers under appropriate obligations

Information that becomes publicly available without breach of these Terms is generally not considered confidential.

We may occasionally provide beta, preview, experimental, or developing features. Such features may contain errors, limitations, or unexpected behavior.

We may modify or discontinue beta features at any time. Unless otherwise stated, beta features may not have the same level of reliability or support as generally available features.

If you provide suggestions, ideas, recommendations, or other feedback about the Service, you agree that we may use such feedback to improve our products and services without owing you compensation.

We will not treat your confidential information as feedback merely because you communicate with us.

We may temporarily restrict or suspend access to your account where reasonably necessary to:

• Protect the Service
• Protect users
• Prevent unauthorized access
• Investigate suspected abuse
• Address security concerns
• Address unpaid fees
• Comply with applicable law
• Investigate violations of these Terms

Where reasonably practical, we may provide notice regarding a suspension.

You may terminate your account according to the applicable cancellation procedure. We may suspend or terminate your account if:

• You materially violate these Terms
• You fail to pay required fees
• You use the Service unlawfully
• You misuse the Service
• You create a significant security risk
• You attempt to compromise the Service
• We are legally required to terminate access
• Continued provision of the Service creates significant risk to us or others

When your account is terminated:

• Your right to access the Service may end
• Your dashboard may become unavailable
• Your users may lose access
• Certain Customer Data may be deleted according to applicable retention practices
• Outstanding amounts may remain payable
• Certain contractual obligations may continue

Sections concerning intellectual property, confidentiality, liability, indemnification, disputes, and other provisions intended to survive termination will remain effective.

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis.

We do not guarantee that:

• The Service will meet every business requirement
• The Service will always be available
• All information will always be accurate
• All performance metrics will be error-free
• The Service will produce a particular productivity result
• The Service will produce a particular financial result
• The Service will prevent employee misconduct
• The Service will detect every activity
• The Service will be appropriate for every organization

Nothing in these Terms excludes warranties or legal rights that cannot legally be excluded.

To the maximum extent permitted by applicable law, taskrely, its affiliates, directors, officers, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Service.

This may include losses involving:

• Lost profits
• Lost revenue
• Lost business opportunities
• Business interruption
• Loss of data
• Employment disputes
• Employment decisions
• Employee claims
• Reputation
• Third-party services
• Service interruptions

To the maximum extent permitted by law, our total aggregate liability arising from or related to the Service will be limited to the amount you paid to us for the Service during the twelve-month period immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless taskrely, its affiliates, officers, directors, employees, contractors, licensors, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from or related to:

• Your use of the Service
• Your violation of these Terms
• Your Customer Data
• Your violation of applicable law
• Your employee monitoring practices
• Your failure to provide required notices
• Your failure to obtain required permissions or consent
• Your employment decisions
• Your violation of another person's rights

The Service provides technology and information tools. It does not provide:

• Legal advice
• Employment advice
• Human resources advice
• Tax advice
• Accounting advice
• Compliance advice
• Professional consulting

You should obtain appropriate professional advice when necessary, particularly when implementing employee monitoring practices or making significant employment decisions.

We may modify, improve, replace, suspend, or discontinue any portion of the Service. Changes may include:

• New features
• Feature improvements
• Feature removal
• Interface changes
• Technical changes
• Security improvements
• Integration changes
• Pricing or plan changes

Where required, we will provide appropriate notice.

We may update these Terms from time to time. When material changes are made, we may provide notice through the website, dashboard, email, or another reasonable method.

The updated Terms will become effective on the date stated in the revised version. Your continued use of the Service after the effective date may constitute acceptance of the updated Terms.

These Terms will be governed by the laws of [Country/State/Jurisdiction], except where applicable law requires otherwise.

Any dispute relating to these Terms or the Service will be handled according to the applicable laws and courts of [Jurisdiction], unless otherwise required by applicable law or agreed in writing.

If you have a dispute with us, we encourage you to contact us first and provide an opportunity to resolve the matter informally. Where applicable, disputes may be subject to mediation, arbitration, or court proceedings according to the governing law and any applicable agreement. Nothing in this section limits rights that cannot legally be waived.

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control. These circumstances may include:

• Natural disasters
• War
• Terrorism
• Government actions
• Internet failures
• Power outages
• Telecommunications failures
• Cybersecurity incidents
• Infrastructure failures
• Labor disputes
• Public health emergencies
• Third-party failures
• Other events beyond reasonable control

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. The affected provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

Our failure to enforce a provision of these Terms does not mean that we waive our right to enforce that provision in the future. Any waiver must be appropriately authorized and documented.

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law. We may transfer or assign these Terms in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

These Terms, together with our Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Data Processing Agreement where applicable, and any other agreement expressly incorporated into these Terms, constitute the agreement between you and taskrely regarding the Service.

These Terms replace prior understandings concerning the same subject matter unless a separate written agreement expressly states otherwise.

By creating an account or using the Service, you agree that we may communicate with you electronically regarding:

• Account activity
• Security
• Billing
• Subscription changes
• Service updates
• Technical notices
• Important legal notices
• Customer support

You may be able to manage certain optional marketing communications through available communication preferences.

If you have questions about these Terms or the Service, please contact us.

Taskrely

Website: https://taskrely.com/

Email: support@taskrely.com

Address: Available upon request via support@taskrely.com.

By accessing, registering for, purchasing, or using the Service, you acknowledge that:

• You have read these Terms.
• You understand these Terms.
• You agree to be bound by these Terms.
• You have authority to accept these Terms where acting for an organization.
• You are responsible for your use of the Service.
• You are responsible for complying with applicable employee monitoring and privacy laws.
• You are responsible for providing required employee notices.
• You are responsible for obtaining required permissions or consent.
• You are responsible for employment decisions made using information from the Service.
• You understand that the Service provides technology and does not replace professional legal, HR, or employment advice.

If you do not agree to these Terms, you must not access or use the Service.